Frequently Asked Questions
What are the delivery charges for orders from the Online Shop?
PROGRESS® ships worldwide in many countries. Please see shipping rates below:
- Philippines – 5 USD
- Singapore – 30 USD
- South East Asia – 30 USD
- Hongkong – 40 USD
- China – 40 USD
- Korea – 40 USD
- Japan – 40 USD
- Russia – 63 USD
- USA – 55 USD
- Australia – 55 USD
- UK – 63 USD
- Europe – 63 USD
Which payment methods are accepted in the Online Shop?
We accept payments Paypal/Bank Deposits only.
How long will delivery take?
In most cases, your order will arrive within 10 days. Please note that there may be delays on rare occasions or in remote areas.
How secure is shopping in the Online Shop? Is my data protected?
Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.
What exactly happens after ordering?
After ordering you will promptly receive an order confirmation via e-mail. After the order has been processed in our database, the package will leave our store on the same day, or, at the latest, the following work day.
Why have I not received an order confirmation?
Some e-mail services incorrectly flag automated messages from our servers as spam – if you don´t receive anything, please check your spam folders first. You may also accidentally have provided an incorrect e-mail address – in this case please contact us through the contact page to check whether we received your order.
Do I receive an invoice for my order?
Yes. You will receive your invoice via e-mail when your order is sent out to you.
I have not yet received my delivery, although the stated delivery time has passed.
On rare occasions or in remote areas there sometimes might be a delay. We unfortunately has no influence on this. If the announced shipping times are exceeded significantly, please contact us through the contact page with your order number.
Can I pay in another currency other than US Dollars?
Online orders will be exclusively charged in US Dollars.