Frequently Asked Questions
Do you have a size chart?
Yes. Check our size chart below:
Boxy Fit Shirt
- Small 20 x 26.5
- Medium 21 x 27.5
- Large 23 x 28.5
- XL 25 x 29.5
- XXL 27 x 31
- XXXL 29 x 32.5
Regular Fit Shirt
- Small 20 x 27.5
- Medium 21 x 28.5
- Large 23 x 29.5
- XL 25 x 31
- XXL 27 x 32.5
- XXXL 29 x 34
What are the delivery charges for orders from the Online Shop?
PROGRESS® ships worldwide in many countries. Please see shipping rates below:
- Philippines – 5 USD
- International – 80 – 120 USD
Which payment methods are accepted in the Online Shop?
We accept payments through Paypal/Bank Deposits only.
How long will delivery take?
In most cases, your order will arrive within 10 days. Please note that there may be delays on rare occasions or in remote areas.
How secure is shopping in the Online Shop? Is my data protected?
Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.
What exactly happens after ordering?
After ordering, you will promptly receive an order confirmation via e-mail. Our team will then prepare your order, and once it has been shipped out, a tracking number will be provided to you.
Why have I not received an order confirmation?
Some e-mail services incorrectly flag automated messages from our servers as spam – if you don´t receive anything, please check your spam folders first. You may also accidentally have provided an incorrect e-mail address – in this case please contact us through the contact page to check whether we received your order.
Do I receive an invoice for my order?
Yes. You will receive your invoice via e-mail when your order is sent out to you.
I have not yet received my delivery, although the stated delivery time has passed.
On rare occasions or in remote areas there sometimes might be a delay. We unfortunately have no influence on this. If the announced shipping times are exceeded significantly, please contact us through the contact page with your order number.
Can I return a shirt if it has damage?
Yes, we accept returns for defective or damaged shirts within 7 days of purchase (for in-store purchases) or delivery (for online orders).
To be eligible for a return, the item must be:
- Unworn and unwashed (except for the reported defect).
- In its original condition with tags attached.
- Accompanied by a valid receipt or proof of purchase.
How do I return an item?
- For in-store purchases: Bring the item and proof of purchase to our store within 7 days.
- For online orders: Contact us through the contact page within 7 days of receiving your order. We will provide instructions for the return process.
What happens after I return an item?
- If approved, we will process an exchange for the same item (subject to availability).
- If a replacement is unavailable, we will issue store credit for future purchases.
Do you have a physical store?
Yes, we are located at:
- Progress, Sgt. Esguerra Avenue, Brgy. South Triangle, Quezon City.
- 3rd Floor, GH Mall, San Juan.
Do you have a contact number?
You may reach us at (02) 7901-9289